Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10.Remove "HP Support Solutions Framework" through Add/Remove programs on PC.HP Support Solutions Framework - Windows Service, localhost Web server, and Software.This tool will detect HP PCs and HP printers. Note: This tool applies to Microsoft Windows PC's only. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. None of those seem to apply to scanning from the OfficeJet 3830.Īlso page number 47 in this user guide gives information about using the scanning software in HP Smart and not information on scanning from the OJ 3830.This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. The only other software I'm seeing are listed below. Hoping for help to resolve this.Īre you saying I should have HP Printer Assistant on my computer? I don't see it and don't see anywhere on the HP site to download "HP Printer Assistant." I only have HP Smart software that I was directed to download when I went to 123.hp.com From what I could see, everything show on and enabled. Lots of tabs and buttons here with detailed information. I clicked on a button in the middle of the screen showing Printer Settings, then Settings then Advanced Settings which took me to HP OfficeJet 3830 All-in-One Printer series - Embedded Web Server. I searched and searched the software, but nothing saying "Scanner Actions". The software I downloaded via 123.hp.com is called HP Smart. Sounds easy enough to solve.if the HP printer software had a "Scanner Actions" option.
Below that message its says, Windows: Open the HP printer software, select "Scanner Actions", and then select "Manage Scan to Computer". When I tap the scan button on the printer screen, I get No Computer Found message. Same issue.does NOT scan from printer to PC wirelessly, but scanning/printing from PC to printer wirelessly works fine. About 6 months later I decided to install an SSD drive (for the speed) with a fresh install of Windows 10 Pro. I bought Windows 10 Pro PC and "printing from PC to printer" and "scanning from PC to printer" both wirelessly worked, but " scanning from the OJ 3830 to the PC " wirelessly doesn't work. I have an OfficeJet 3830 that I've set up on a Windows 7 PC when I first bought the printer and everything worked great! Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.
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